AKTUELLE VAKANZEN

Senior Automation Support Engineer, DACH, field-based (m/f/d)

Our client is a leading global laboratory automation company offering instruments as well as a most robust laboratory software, enabling researchers to immediately adapt and re-adapt to their science, technology, and organization.

To further support the company’s strong business growth, we are seeking a

Senior / Level 2 Automation Support Engineer, Germany/Austria/Switzerland (m/f/d).

 

Your customers will be mostly pharmaceutical, biotech and some academic researchers, seeking to create data factories, connecting their instrumentation with informatics for unprecedented levels of productivity in drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more applications.

You will be responsible for software installation/updates, and further maintenance, troubleshooting and occasionally – if necessary in front of the instrument – repair of automation system at customer sites.  The position is specialized on the software and integration aspects of the products, coordinating with hardware-focused Field Service Engineers for full coverage support of the products.

Most of the work can be done remotely; specific activities , ~30%, require travel within the territory.

 

You are home-office based, ideally in the mid or southern part of Germany, e.g. Frankfurt, Munich, eventually close to an international airport.

After having received an in-depth training on the products you will work in a dynamic, international team, reporting to the Regional Customer Support Manager, Europe.

The position offers an attractive and competitive salary package including insurances, car allowance, home office equipment, etc.

 

Key responsibilities:

• Deploy and calibrate robotic systems incl. device updates, system upgraes, and relocations at customer sites.
• Train customers on routine and advanced operations of software and automation systems.
• Troubleshoot and, if necessary, maintain / repair a range of devices, systems, and automation platforms, regularly utilizing virtual and remote technologies.
• Mentor and train Junior-level Automation Support Engineers; contribute to overall professionalism and service delivery excellence of Customer Service.
• Collaborate with hardware-focused Field Service Engineers.
• Develop customer relationships proactively; provide rapid response to customer support requests.
• Self-organize scheduling, achieve tasks and objectives in a timely and customer-focused manner: draft and submit bug/issue tickets; code review, etc., prioritize product issues.
• Manage and maintain software and device driver documentation and packages; write tools and scripts to automate repetitive tasks.
• Regularly co-ordinate with software development, commissioning, and product teams to achieve tier-2/tier-3 issue resolution.

 

Requirements:

• Bachelor’s degree in computer science, robotics, or biomedical engineering; or science degree with direct experience in software or automation engineering.
• Ideally 3 years plus experience - field based or in-house - in a technical support or customer-facing support role. Preference for experience in scheduling software, laboratory automation software and drivers, robotics, or laboratory instrumentation integration and software.
• C#, JAVA, C++ or other object-oriented programming.
• Experience with JIRA, GitHub or similar software development applications, communication protocols; relational databases are advantageous.
• Work independently and proactively.
• Fundamental written and oral communication skills at multiple organizational levels.
• Valid driver’s license; travel up to 30%, incl. overnight stays.

 

Interested in this position? We look forward to receiving your questions, or your application!

 

Dr. Astrid Bruynck, E: ab@search-notchdelta.com, T: +49 - 7665 - 947 4843     

Gustav Kichler, E. gk@search-notchdelta.com, M. +43 - 699 - 1390 9554

www.search-notchdelta.com

 

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